 FAQ
Frequently Asked Questions (FAQ)
Web Hosting FAQ
 How long has Apollo Hosting been in business?
What kind of connection does Apollo Hosting have to the Internet backbone?
What is hosting?
What is Total Solutions hosting?
Can I host multiple websites?
Can I upgrade my hosting plan at any time?
How long after I sign up will I be able to start uploading my website?
Do I have unlimited access to update my pages?
Can I run adult/pornographic Web sites on your server?
What do I need to use Apollo Hosting's web hosting services?
If I sign up for Annual payment, do I have to pay in one lump sum annually?
Do I have to sign a contract to use your service?
Do you have a 30 Day Money Back Guarantee?
How do I promote my site to the search engines?
Can I track how many people visit my Web site?
What are referral logs and does Apollo Hosting offer referral logs?
Do you provide dial-up Internet access?
Does Apollo Hosting allow cronjobs?
What is considered SPAM?
Can I change my billing cycle at any time?
How will I be billed for my account?
What happens when I go over the data transfer allowed on my account?
Does Apollo Hosting offer any ready-to-run CGI-scripts?
Does Apollo Hosting provide any database solutions?
Do you support Java servlets, Shockwave and Real Audio and Video?
What are Apollo Hosting's Name Server Addresses?
What platform or Operating System (OS) does Apollo Hosting use?
Does Apollo Hosting offer technical support 24 hours a day 7 days a week?
How do I reach technical support?
Does Apollo Hosting also design web pages?
Does Apollo Hosting support Microsoft FrontPage?
What version of FrontPage does Apollo Hosting support?
Is Apollo Hosting a Reseller?
99.9% Uptime
30 Day Money Back Guarantee
Does Apollo Hosting Offer ASP and Coldfusion?
What is the size limit of each mailbox?
How many accounts does Apollo Hosting have?
If I cancel before the end of my hosting term, do I get a refund?
Does Apollo Hosting accept wire transfers?
How do I report claims of copyright infringement under the DMCA?
Does Apollo Hosting offer discounts for non-profit organizations?
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VPS Hosting FAQ
Can I host multiple websites?
Can I resell the additional Websites on my VPS?
Do you provide SSH access to my VPS?
How much will additional Miva License cost?
Am I limited to my account's guarantee of RAM and CPU usage?
Do I get root access to my VPS?
Can I upgrade software myself (Apache, PHP, MySQL, etc.)?
Do your plans offer Java servlet capabilities?
Will other users be able to crash the server?
Can I add more users? Will they have root permissions?
Is there a way for me to back up my VPS?
Can I install a 3rd party control panel? (Plesk, CPanel, H-Sphere)
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Domain Name FAQ
How do I register a domain name and sign up for hosting at the same time?
I already own a domain name, how do I get started with hosting?
How do I transfer my domain name so it points to Apollo Hosting Servers?
How long after I sign up will my domain name be usable?
What is domain propagation?
Does Apollo Hosting support third level domains (myname.yourdomain.com)?
What Do Apollo Hosting's Registar Partners Charge for Domain Registration?
Why shouldn't I host my Web site with a company that offers free domain registration?
I changed my mind about the domain name that I registered. Is it too late to change it?
Where do I go to check the availability of a domain name?
How do I change DNS & other information on my domain name?
How do I transfer the ownership of my domain name?
Can I register a domain name if I am not ready to sign up for hosting yet?
What extension should I use for my domain name?
What about trademarked names?
Should I register my domain name now or later?
Should I register more than one domain name?
What characters can I use in my domain name?
How do I transfer my registrar to Apollo Hosting?
What does it mean to transfer your domain?
What are Apollo Hosting's name servers?
How much should I have to pay to register a domain name?
What is a Sub Domain Account?
Is Apollo Hosting a domain registrar?
Is Apollo Hosting responsible for managing my domain name?
What is a Domain Redemption Period?
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Quickstart FAQ
I'm new to this - How do I start?
How do I transfer to Apollo?
5 Steps to E-Commerce
How do I become a reseller?
VPS or dedicated server?
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ColdFusion FAQ
Do you offer ColdFusion?
What is ColdFusion?
How do I request installation of ColdFusion?
Can I use ColdFusion with Active Server Pages?
What databases can I use with ColdFusion?
Where can I learn more about ColdFusion?
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E-commerce FAQ
What Are The 5 Steps E-commerce?
Is Miva Merchant really easy to use?
Is Miva Merchant sophisticated enough to handle my complex ecommerce store?
Can Miva Merchant generate reports that I can use to analyze my sales?
Can I easily integrate a Miva Merchant store into my existing web pages?
How will I manage my ecommerce store? Will this be easy?
What's the cost to upgrade my Miva Merchant software?
Will my data be secure within Miva Merchant?
Can I take orders with Miva Merchant and not use credit cards?
Do I still need a Merchant account with Miva Merchant?
Which payment gateways does Miva Merchant support?
Can I import my products from an Excel spreadsheet into Miva Merchant?
Can I customize Miva Merchant to fit my specific needs?
Can I securely accept credit card information through my Web site?
Is it possible to accept credit card transactions in real time?
Where can I find additional information on Miva Merchant?
How easy is it to setup Miva storefront?
Can I Use Paypal To Accept Payments In Miva Merchant?
Does the Miva Merchant provided by Apollo come with the Open UI and/or Dynamic Templates for MMUI? If not, can I add these easily?
Does the Dynamic Templates for MMUI slow the site down as well?
Can I mix Open UI and/or Dynamic Templates for MMUI or would that create a conflict?
If I wish to integrate a non-Miva web template with Miva Merchant, is it better to customize the web template using Frontpage and then paste the code into Miva, or to bring the web template and into Miva and customize it after that?
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Merchant Accounts & Gateways
Why do you need a merchant account and payment gateway?
Does Apollo Hosting recommend a Merchant Account Provider?
Can I use Paypal for processing credit cards?
What Do I Need To Apply?
I need a gateway, where do we go for that?
Can I manually process transactions?
What is a Discount Rate?
How is a Discount Rate collected?
Can I share an Internet Seller Account with other Sellers?
Where Can I Get A Merchant Account For A Business Outside Of The Continental US?
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Top 10 Miva Merchant Support Questions
What do I need to do in order to have Miva Merchant installed on my domain?
I would like Miva Merchant to be upgraded to the most recent version. What do I do?
I need Miva Merchant to be re-installed on my domain. Can you do this?
When I checkout in my Miva Shopping cart, I receive this error, “Shipping selection is required and no Shipping Methods were found.” How do I fix this?
When I try to run the setup for Miva Merchant, my license number will not validate. What do I do?
When I go through the checkout of the Miva Shopping cart, after entering a valid credit card number, I receive this error, “Unable to authorize payment: Missing Required Shipping Information.” Why?
What do I do when I receive this error when I go through the checkout of the Miva Shopping cart, after entering a valid credit card number, “Unable to authorize payment: Missing Required Tax Information?”
When I try to access a Miva Merchant web page, I receive the following error, “Unable to open $file.mvc.” How do I fix this?
Why do I receive this error when trying to upload an image, “Cannot create graphics/0000001 folder?”
I have a web site that uses Miva Merchant, and I would like to switch it to Apollo hosting. Can I move my store to Apollo without an interruption in existing business?
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Referral & Affiliate Program FAQ
What is the Referral Program?
What is the Affiliate Program?
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Reseller Program FAQ
How does the Reseller program work?
What are the minimum requirements to keep my Apollo Hosting partner status?
Who handles the billing for my hosting accounts?
Who handles the technical support for my hosting accounts?
What if my customer doesn't pay their bill?
What features are available to me as a reseller?
What features are available to my customers?
What are the steps to set up my new reseller hosting package with Apollo?
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MailBoxCop Spam and Virus, Filter
How does MailBoxCop email filtering work?
Does MailBoxCop make email slower?
How does one log in to the MailBoxCop Quarantine Center?
What is the cost to have my email filtered?
How do I filter multiple email accounts through a single MailBoxCop install?
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